Administrative Excellence is a unique book that speaks to the heart of corporate America—administrative support staff. Administrative assistants, secretaries, office managers, and receptionists will learn what it takes to earn professional respect and gain a voice in today’s workplace. Long overlooked and undervalued in the business world, they will discover five interpersonal strengths that ignite leadership, empowerment, and growth to increase job satisfaction and enhance performance.

Supervisors and managers will also benefit from the real-life examples and business models that illustrate the rewards of administrative staff development. Administrative Excellence convincingly shows that everybody wins by investing in the untapped potential of administrative professionals, including an organization’s bottom line!

About the author

Erin O’Hara Meyer, PHR, believes that administrative professionals are an untapped leadership resource in most organizations. A graduate of Bay State College with an A.S. Degree in Secretarial Science, Erin started her administrative career in a typing pool and ultimately because an Assistant Director of Human Resources overseeing a large administrative staff. Her experiences from “both sides of the desk” allow her to speak frankly and truthfully about the challenges faced by many manager-administrative teams. Erin is now an international trainer and consultant dedicated to the career development of administrative professionals. She believes, “Every organization will benefit from a stronger, more productive, more professional administrative team!”

What's being said

“If administrative professionals around the world were to absorb and apply the tenets described in this book, the collective group would wield more power and productivity than any other workforce segment to date.”
—Susan Fenner, PhD, Manager, Education and Professional Development, International Association of Administrative Professionals

“This book is a valuable resource for the administrative profession. The knowledge imparted is right on time to establish a mindset for all administrative professionals interested in career growth and development.”
—Martel Robinson, Human Resources Project Manager, The Boeing Company